Always friendly staff always willing to offer help answer any questions
Love this place,every one is so helpful and friendly. Best prices for cat food.
Good collection. Very friendly and helpful employees
Completely wrong information about pet medication by phone and in person.
I'd also like to say the rest of the management has been SUPER helpful even contacting another location to check for me AND he put in a special order through them to help me out.
I have been special ordering my cats' and dogs' food from Pet Supplies Plus in Medford for about 2 years now. I have a dog with IBS so consistency is key. Every once in a while Stacey or Jay would forget to order it or it just didn't come in. No big deal, stuff happens, and they always made sure they fixed it right away and apologize. Ever since the new manager started he's been full of excuses "oh it didn't come in"or "sorry I didn't order it". With NO apology, just blows it off. It's been WEEKS and I've been slowly running low. I always order multiple bags so I'm not stranded. I've run out of that supply and I knew I would. I spoke to the manager when I bought the last bag. I told him this will last a week and a half and I MUST have this food. He proceeds to tell me "oh you can just feed the dog the cat food". NO! It's the same ingredients but it's a different formula. He blew me off!!! Yesterday I had to feed my dog the cat food. He had a flare up late last night. It's already making him sick and I still can't get the jerk to do a simple order....
Pet Supplies Plus is a US Pet Store based in Medford, Massachusetts. Pet Supplies Plus is located at 630 Fellsway, Medford, MA 02155, USA.
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